Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We accept returns for unopened, unused items in their original packaging within 30 days of delivery, including returns for personal reasons such as changing your mind, not liking the product, or ordering the wrong item. The item must be in the same condition that you received it, unopened, unused, and with all original packaging, seals, labels, and accessories intact. You’ll also need the receipt or proof of purchase.

Important: If you need to return or exchange an item, please contact our after-sales support team first at hello@limer-global.com with your order number and reason for return or exchange. Please do not send your item back before contacting us and receiving return instructions.

For hygiene and safety reasons, opened or used personal care and beauty products, including hair dye shampoo, are not eligible for return or exchange unless the item is defective, damaged, leaking, or incorrect. This limitation is clearly stated on our product pages as well to ensure consistency across our website.

Return Warehouse Address:
600906ZH, 107 Gaither Dr, Dock 1-7, Mount Laurel, NJ 08054, United States

Before sending any item back, you must first contact us at hello@limer-global.com so we can review your request and provide the correct return instructions.

If your return is accepted, we will send you return instructions, including how to properly prepare and send your package. Please make sure your return package includes your order number or proof of purchase so we can identify and process your return properly. If applicable, we may also provide a return shipping label.

Items sent back to us without first contacting us and receiving return instructions may not be accepted or processed.

You can always contact us with any return or exchange questions at hello@limer-global.com.

Return Shipping Costs
If you return an item for personal reasons, such as changing your mind, not liking the product, or ordering the wrong item, you will be responsible for the return shipping costs. These returns must meet the eligibility requirements outlined above, including being unused, unopened, and in the original packaging.

Return shipping fee is borne by the customer for buyer's remorse. No restocking fee is charged.

If the return is due to a product defect, leakage, damage, or an incorrect item sent by us, Limer will cover the return shipping costs. Please contact us before sending the item back so we can review the issue and arrange a prepaid return shipping label or another suitable return shipping method at our expense.

Damages, Defects, or Wrong Items
Please inspect your order when it arrives. If your item is defective, damaged, leaking, or if you received the wrong item, please contact us immediately at hello@limer-global.com.

Please include your order number and clear photos of the item, packaging, and shipping label so we can evaluate the issue and make it right. Please do not return the item before contacting us and receiving return instructions.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including opened or used personal care and beauty products, custom or personalized items, and gift cards.

Unopened and unused products in their original packaging may be returned within 30 days of delivery, subject to the return eligibility requirements stated in this policy.

Please contact us at hello@limer-global.com if you have questions or concerns about your specific item before sending anything back.

Exchanges
If you need to exchange an item, please contact our after-sales support team first at hello@limer-global.com with your order number and exchange request. Please do not send your item back before receiving exchange instructions from us.

The fastest way to get the product you want is usually to return the item you have after your return request is approved, and then place a separate order for the new item.

For hygiene and safety reasons, opened or used personal care and beauty products cannot be exchanged unless the item is defective, damaged, leaking, or incorrect.

If you received the wrong item, shade, or quantity, please contact us at hello@limer-global.com so we can review the issue and assist you.

Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@limer-global.com.