Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

For hygiene and safety reasons, opened or used personal care and beauty products, including hair dye shampoo, may not be eligible for return unless the item is defective, damaged, leaking, or incorrect.

To start a return, please contact us at hello@limer-global.com with your order number and reason for return. The return address will be provided after your return request is approved.

If your return is accepted, we will send you return instructions, including how and where to send your package. If applicable, we may also provide a return shipping label.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@limer-global.com.

Damages, Defects, or Wrong Items
Please inspect your order when it arrives. If your item is defective, damaged, leaking, or if you received the wrong item, please contact us immediately at hello@limer-global.com.

Please include your order number and clear photos of the item, packaging, and shipping label so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including opened or used personal care and beauty products, custom or personalized items, sale items, and gift cards. 

Please contact us at hello@limer-global.com if you have questions or concerns about your specific item.

Exchanges
The fastest way to get the product you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

If you received the wrong item, shade, or quantity, please contact us at hello@limer-global.com so we can review the issue and assist you.

Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@limer-global.com.